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Return Policy

RETURN POLICY 

If you are unhappy with your purchase due to the following reason. You didn't receive the size, design or color of the product you ordered. Amourka3na will gladly exchange the returned item including all cost of return freight.  Return item must be unworn and unwashed (free of any stains from makeup, deodorant, or wear) with all Amour Ka3na product tags attached. Defective items must be reported within 48hours of receipt of the product. If not our return policy will be void. If you believe you have received an incorrect item, please contact us within 24 hours of receiving your package.

Merchandise purchased online can be returned via mail to our distribution center or returned in-person to any of our store locations as noted in the instructions below. Please keep in mind that in-store returns will be issued store credit that can only be used in-store. No in-person drop offs will be accepted at our distribution center or corporate office.  We recommend shipping packages back using DHL Flat Rate shipping with a tracking number, as we are not responsible for lost packages or stolen packages. Without proof of receipt and delivery, Amourka3na will not issue return credit.    

Please note that original shipping fees are non-refundable and return shipping costs are the customer's responsibility. Amourka3na does not provide return shipping labels. A restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address.

Reserved Rights Regarding Returns

Amourka3na reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

  • An irregular or excessive returns history indicative of “wardrobing;”
  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
  • Potential fraudulent or criminal activity.

Similarly, Amourka3na reserves the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above. 

Non-Amourka3na items sent to our distribution center will be discarded upon receipt.

Wardrobing & Excessive Returns

Our Customer Protection Team also handles situations in which our clients return history may be indicative of fraudulent activity or wardrobing. In these situations, the Customer Protection Team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject our clients, we must ensure the safety, welfare, and comfort of all Amourka3na esteem customers across the globe. 

Exchanges

Because we can't ensure our customers will be issued the style/size they desire by the time their returned items come back to the distribution center, we are unable to accommodate exchanges by mail. We will issue you a store credit via an E-Gift Card once we've received your return. That way, you may use the E-Gift Card towards the correct item/size or for another item. 

If you live near one of our retail stores, we would be more than happy to process an exchange in-store. However, we cannot guarantee that we will have the same styles or desired size/color in-stock during your visit. If we are unable to make an exchange in store, we will process the item as a return and issue you a store credit for use on a future purchase in store.

Return to Store

We have retail locations in Nigeria ?? South Africa ?? Dubai, Austria ?? and other parts of the world? To find the Fastest and nearest Amourka3na store or distribution center near you, please info@amourka3na.com or click on the contact button down below. 

All items must be returned in original condition (including all paperwork, packaging, and accessories) with tags attached. All items must be unworn, unaltered, and unwashed. We do not accept returns on bodysuits, swimwear, undergarments, or final sale items. 

Upon returning the item, you will receive store credit in the form of a store credit number to use in-store. Please keep in mind that store credits issued in-store must be used on an in-store purchase and is not transferable to our online store, even if the original purchase was made online.

Credit 

Store credit via E-Gift Card for your returned item(s) will be processed once they are received at our distribution center. Please allow 5-7 days to process your return once it is received into our distribution center. Your E-gift card covers the original purchase price and tax if applicable. Amourka3na does not credit original shipping charges.

Stale Returns

Amourka3na requires items to be returned within 30 days of original receipt. Returns received in our distribution center or retail locations after 30 days are considered stale returns. Stale returns by mail are subject to being rejected and returned the sender. Alternatively, if the cost returning the item to your attention exceeds the then current value of the item, Amourka3na will apply a 50% restocking fee to the item(s) when processed in our distribution center. An E-Gift Card for the remaining balance will be issued following our normal returns process.

Stale returns in our retail locations are prohibited.

Still need help? Contact us here info@amourka3na.com

 PRIVACY POLICY

EFFECTIVE DATE: 1st DECEMBER 2017

Through this Website and related Social Media accounts, including without limitation Facebook™, Snapchat™, and Instagram™, Amourka3na Ltd. (Amourka3na alias “We,” “Us,” “Our”) design and manufactures varieties of western and African fashion apparel and accessories, on wholesale and retail basis (the “Service(s)”) in exchange for payment by you. 

This Service is offered subject to your acceptance of these Terms of Service (“Terms”) as well as any relevant sections of the Amourka3na PRIVACY POLICY.

These Terms constitute the entire Agreement between you and Amourka3na and govern your use of the Website, and they supersede any prior agreements between you and Amourka3na.

By DISCLOSING Your PERSONAL INFORMATION, including PAYMENT INFORMATION, SHIPPING AND BILLING ADDRESS, creating an Account, and/or clicking “Purchase” or other similar button, You acknowledge that you:

  • have read these Terms,
  • understand these Terms, and
  • accept and agree to be bound by them.

If you disagree with these Terms, please do not use the Services or Our Website. If at any time you are not willing to be bound by these terms, you should, where applicable:

  • click the “I do not accept” or similar button, and
  • immediately cease and refrain from accessing or using the Services.

PRIVACY POLICY

EFFECTIVE DATE: 1st DECEMBER 2017

Through this Website and related Social Media accounts, including without limitation Facebook™, Snapchat™, and Instagram™, Fashion Nova, Inc. (“Fashion Nova,” “We,” “Us,” “Our”) makes available a variety of fashion-forward clothing and accessories on wholesale and retail basis (the “Service(s)”) in exchange for payment by you. 

This Service is offered subject to your acceptance of these Terms of Service (“Terms”) as well as any relevant sections of the Fashion Nova PRIVACY POLICY.

These Terms constitute the entire Agreement between you and Fashion Nova and govern your use of the Website, and they supersede any prior agreements between you and Fashion Nova. 

Please read these Terms carefully before using our Service. 

By DISCLOSING Your PERSONAL INFORMATION, including PAYMENT INFORMATION, SHIPPING AND BILLING ADDRESS, creating an Account, and/or clicking “Purchase” or other similar button, You acknowledge that you:

  • have read these Terms,
  • understand these Terms, and
  • accept and agree to be bound by them.

If you disagree with these Terms, please do not use the Services or Our Website. If at any time you are not willing to be bound by these terms, you should, where applicable:

  • click the “I do not accept” or similar button, and
  • immediately cease and refrain from accessing or using the Services.

1)      RETURNS

 Amourka3na wants you to be satisfied with your purchases from this Website. Eligible items may be returned to Amourka3na in accordance with any Return Policy posted on this Website.

2)      PROMOTIONS AND CONTESTS

Any contests or promotions described or posted on this Website shall be governed by the rules regulating such event. 

3)      INTELLECTUAL PROPERTY

 

  1. a)     Property of Amourka3na

The contents of the Services, including the Website and other materials made available via related Social Media, are protected by Nigerian copyright, trademark and other intellectual property laws and international treaties and owned or controlled by Amourka3na or the party credited as the provider of the materials. You agree to abide by all additional copyright notices, information, or restrictions contained in any materials accessed through the Services. 

By accepting these Terms, you further acknowledge and agree that we and any of our third party licensors own and shall continue to own all right, title, and interest in and to the materials and other elements of our services, including associated intellectual property rights under copyright, trade secret, patent, or trademark laws.

Except for any limited, revocable license expressly granted to you herein, these Terms do not grant you any ownership or other right or interest in or to the materials and/or other elements of the Services, or any other intellectual property rights of ours, whether by implication, estoppel, or otherwise. Any and all trademarks or service marks that we use in connection with the Services are marks owned by us. These Terms do not grant you any right, license, or interest in such marks, and you shall not assert any right, license, or interest in such marks or any words or designs that are confusingly similar to such marks.

You may not modify, publish, transmit, participate in the transfer or sale of, reproduce (except where expressly permitted for the storage of downloadable material), create new works from, distribute, perform, display, or in any way exploit, any of the content on this Website, or the Services (including software), in whole or in part.

  1. b)     User-generated Content

We do not claim ownership of user-generated content and material. Any and all photographs, articles, images, graphics, videos, sounds, music, audio recordings, text, files, profiles, communications, comments, feedback, suggestions, ideas, concepts, questions, data or other content that you

(i) submit or post on the Site, on any of our blogs, social media accounts or through tools or applications we provide for posting or sharing such content with us; or

(ii) have posted or uploaded to your social media accounts, including but not limited to Instagram, Twitter, Facebook, Tumblr and Pinterest, which are tagged with #amourka3na or any other Amourka3na promoted hashtag (collectively “User Content”) shall be deemed non-confidential and nonproprietary.

By submitting or posting any User Content, you grant to Amourka3na and its affiliates a perpetual, irrevocable, royalty-free, worldwide, sub-licensable and transferable license to copy, publish, translate, modify, reformat, create derivative works from, distribute, reproduce

Still need help? Contact us here info@amourka3na.com